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[protected] (my mom), Email sent to Vodacom Tygervalley on the 12th Sept. Who called indicating that the store manager at Vodacom Greenacres will contact me. If we investigate, we may ask you and the organisation for more information . Further to this last week I noticed my account was downgraded to a smart s from a smart m contract and I did not receive my 1GB of Data. Buying online. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. Have received no response and no complaint was lodged by him despite my request. Description: On the 20th July 2016 at 8:23am I sent Amanda. I decide to take my till receipt out assuming I need to manually load the data and I'm getting no joy.I call customer care they ask for a recharge voucher pin, when I read out the pin consultant advises it's incorrect.I should contact the store where recharge was bought.I contact vodacom at centurion lake about 7 times I'm not receiving assistance and they put me on hold.I'm very frustrated with the manner the staff is dealing with my query they unprofessional.I'm not getting answeres what the he'll goes on.I port in this network only to receive pathetic customer service.I want my data loaded or my money back period.I'm mad as he'll. Click here for further details. I requested that the limit be replaced and that I want an explanation as to why the limit was removed for I received a huge bill that I will not be paying as a result. How to Complain; Make a Complaint; Member Banks; FAQ's; Track a Complaint; Complaints Flowchart; Application for Assistance; Vulnerable Consumers; About Us. Complaints about communications. A review of Ombudsman Telecommunications Industry Written by: Tracy - Lee Stoffberg | 19 Jun 2016, 11:27. Vodacom not taking responsibility. If it’s … Seneo 06/11/2020 Nbc Holdings Unpaid Provident Fund (1) Pls assist me … An Ombudsman is an independent, impartial person with authority and responsibility to receive, investigate or informally address complaints. At this point of no joy in feedback, I also ended up buying two other phones ( a small mobile phone in August month) which led me to eventually get a new iPhone7 last week Friday. I requested my contract to proof this. This is not the first or even second time I have had this problem. The package clearly stated it came with a Galaxy Tab 3 lite. Security & privacy. I was told an invoice have been send but i did not respond. Reference number: 1-[protected]. After discussion, the phone was sent back to Potchefstroom repair centre for repairs. Month went by not response from vodacom upon which i phone. Website: Find your provider and make a complaint Post: Ombudsman Services: Communications, P.O. of gross unprofessionalism. Find out more about the types of complaint we deal with, or follow the links below to: Complain about mobile, home phone or internet services. of Cases resolved in favour of Insurer % Poor communications/documents or information not supplied/poor … Hi, I asked the contact number captured by vodacom and the number captured was incorrect. And don't fall for we will contact in 24 hours nonsense. Complain about TV, radio or on demand services . I was then transferred to another agent from the upgrades department who was incompetent as all the other Vodacom employees that I have had interactions with. Life events. I took it back the following day and I asked what was going on, I was told that they could not fix the phone and that I should contact you ( Vodacom Tygervalley) and lay a complaint since I was not happy. First she yelled at me over the phone, so much . he was told to email a copy of the account to tradepartner. He never phoned, and when I tried to contact him, I was told that theres's no one by that name. I have been having an issue with Vodacom overbilling me for months. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. Recent recommendations regarding this business are as follows: "When you close a account or contract … I proceeded to explain the situation to her, she then took down my details and promised to follow up. If you are dissatisfied with the service or explanations you have been given to your queries and are sure that someone is not being entirely honest with you. Tell us where you are, and we’ll tell you where we are. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. of Cases resolved in favour of Complainant % No. If you are dissatisfied with the service or explanations you have been given to your queries and are sure that someone is not being entirely honest with you. I need answers regarding the POOR quality of work that was done, secondly Vodacom not taking responsibility for this. How hard can it be to resolve??? Ask me – TOBi. Date 20 July 2016 - 18 Oct 2016 ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. They kept the phone for more than three weeks only to say they can't fix it. 3 days later (13 october) recieved an sms saying that the request is resolved an closed. I paid for the first job which was not properly done ( i.e returned with a stiff home button). Signing up on the forum is easy. Philasande ... shop I would have it back within 2 days it doesn't take 3months to fix a screen the service is extremely poor I emailed vodacom via there complaint email process they never responded. Lodge a complaint Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to [email protected] or faxed to 011 566 3444. … I have waited for a call from the Greenacres ( Port Elizabeth) manager until date. To date No one can provide me with feedback and every time that I email they call to say that my email has been forwarded to back office. Making a complaint. Incident 1st occurred on the 29/9/2016, reported on the 2/10/2016. I cannot receive nor make calls. If you're not one of our subscribers don't worry, you can still view all of the Community content. Initial Vodacom complaints should be directed to their team directly. How many other people have they done this to. There are two ombudsman services that deal with mobile phone complaints - Cisas and Ombudsman Services: Communications. The 2nd attempt I tried the telephonic upgrade on the 30th of september 2016. Bogart Manager does not know cutomer service. I will take VODACOM TO COURT and sue them for hundreds of thousands. Buying online. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The fisrt attempt they delivered the device without the extra gadget I was promised via the online upgrade process. I found out that there are no data on the Flexi 750. Add your opinion. This serves as part of the evidence that i will produce to the Ombudsman if my case isn’t resolved with in 48hrs. My next step was to go into a vodacom office - I went to greenacres in port elizabeth on 1 september 2016. the gentleman that assisted me, was also not sure what it was and made a phone call. Rate this page Was this page helpful? Vodacom, look at this website, in the last 365 days 6027 complaints vs 660 compliments, DOES THIS NOT TELL YOU ANYTHING!!! My upgrade get delivered to my house but the box is empty. There is a massive signal outage in the Southern peninsular area of Cape Town. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries. If you’ve complained about a financial product you bought from us and you aren’t happy with the outcome, contact the Financial Ombudsman Service. I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. To make things easier, there are a few different ways you can make a complaint. Customer credit act-related complaints which should be handled by the Financial Ombudsman Service. So I logged a complaint almost a month ago regarding missing data and airtime. Vodacom damaged my device of which i have to pay, not willing to investigate, received the poorest of service you can get and not i have to seek legal assistance via attorney & ombudsman. Click here for further details. Vodacom was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 99 reviews.. Vodacom ranks 408 of 1406 in Telecommunications category. I have been charged "sim insurance" for over 24 months now (I never signed up for it) - they have agreed to credit me - waiting over 2 months for the credit . 8.3.1 Lodging a Complaint. Vodacom Corporate. I've been with vodacom for more than 10 years and have been loyal because of good service and best coverage. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution. Use this comments board to leave complaints and reviews about Vodacom. He advised that there is a request logged on my behalf ref 1-[protected] he proceeded to tell me that no one has looked into the matter as yet. My bill. It is now 17/10/2016 I phoned customer care 5 times. Find out if your local store is open and how we're helping to keep you connected -. Date and time: 30 september 2016 16h26 Penelope then had no choice but to get a hold of the upgrades department to request the recording, however she was advised that they were unable to retrieve it at that point and time. We will take a first look at your complaint and advise on the next steps . Initial Vodacom complaints should be directed to their team directly. potchefstroom repair centre further damaging and not repairing phone, iphone 6 got damaged while in the care of vodacom, pathetic service from customer care which never gets resolved, recent upgrade, unfair billing and poor service, unethical behaviour from counterparts sent by vodacom, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. ... One manager called back after I said if he does not I will be going to the ombudsman.. Ivette Once arriving home and very frustrated with the service I have received to date, I plugged in my phone to find out that it is still not charging. I have had enough!!! … E-Mail info@obssa.co.za Complaints that would be better handled by enforcement or advocacy bodies such as Trading Standards or Citizens Advice. Research complaints at our website. So what must I do.. Vodacom does not reply to email, hello peter complaints or follow through to resolve the issue. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. Call us on 082 135. He also cleared all my mom's telephone numbers. All visible contact information, image or logos are presented according to the information sent by the users and/or the distinctive signs that the brand presents in the market and in its communication. After explicitly stating that my budget for a contract is R699 Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to consumer@icasa.org.za or faxed to 012 568 3444 Complaints may also be sent via post or lodged by simply walking into any ICASA office (it’s important to remember that complainants who come to our offices to lodge a complaint will still be required to put their complaint … Phone: 0330 440 1614. after sending a technician to test the signal in my area Vodacom authorised the termination of my contracts at no penalties or expenses to me. Scroll over “Sign in to my account” at the top right of your screen and log in if you are an existing user or click register and follow the steps. LU. They don't call back. Arriving there, I saw that my phone was scratched from the repair centre opening the phone to fix it, and the only response I could get from the store manager is that they can not guarantee the condition of the phone when it is sent back and shrugged their shoulders. Vodacom Promised complaint resolution not implemented. Next Last. I then wanted to port my number to Cell C so that I can be back on the air and they are refusing to let the number go. Then I phoned on monday 10 october 17h20 and spoke to william. Can’t find what you’re looking for? She contacted me indicating that it will be delivered the next day. Now Vodacom want to sue me for their fault. Signing up on the forum is easy. You lock customers into signing 2 year contracts, don't deliver on your service and when one chooses to opt out, is expected to pay for the remaining duration of the contract. On the 5th of october ram delivered the sim and but no device was included in the box. But this is the last straw. A month later I was billed for the old handset and the new contract, upon the debit of my account I visited Vodaworld S4-VA57A-AI6C. Vodacom, Cell C, and Telkom no longer participate in or pay towards the South African Consumer Goods and Services Ombudsman (CGSO), the Sunday Times Power Report said. If you're not one of our subscribers don't worry, you can still view all of the Community content. This is despite the market being closed for some time because of the spring Coronavirus lockdown. There are two ombudsman services that deal with mobile phone complaints - Cisas and Ombudsman Services: Communications. OBS Call Centre. Got a question? If you're a Vodacom subscriber all you have to do is sign up and log on. Mind you, when I took the phone in on the 20th August, It was still within the 3 month work guarantee period. I am so disappointed in the pathetic service from vodacom. COMPLAINTS TO BE LODGED AS PER CUSTOMER COMPLAINT FORM. If you have a dispute with an airline which is listed below, then you can submit a complaint with us now. My account was moved to a smart m however it was not free and I am still to receive my data. Take your complaint to the Financial Ombudsman Service. [protected] 3 reviews | Active since May 2019. I upgraded on 29.11.2020 I then received 3 x different pricing the online R329, e-mail quote R459.00 and sms R627.99 all for the same thing. Vodacom - Head Office . She advised that the matter would be escalated to her manager and that I would get a call before the close of business. Comment Guidelines. How to Complain; Make a Complaint; Member Banks; FAQ's; Track a Complaint; Complaints Flowchart; Application for Assistance; Vulnerable Consumers; About Us. Problem that needed fixing was that the phone just stopped fast charging. Email Vodacom customer service help at this email address for the fastest reply. I don't understand why Vodacom staff members are so mean. Call us on 082 1904. Vodacom complaints - Need an managers email address. I have since responded to Penelope via email expressing my concerns on discontent, and she has graciously decided to ignore me, true to Vodacom employee standards I was then advised that he cannot assist as this will need to be addressed by the upgrades department. The contract as per our telecon was for a S7 edge, on smart m package with 1GB free data for Pay monthly deals; Pay as you go deals; SIM only deals; iPad and tablets; Mobile Broadband; Home Broadband; VOXI; Vodafone Smart Tech; Vodafone recommends; Deals and offers; 5G phones ; Latest phones. E-Mail [email protected] [protected]@vodacom.co. 1 of 3 Go to page. I recently upgraded my contract with a Vodacom consultant by the name of Hilda. If you're a Vodacom subscriber all you have to do is sign up and log on. THEY ARE THE WORST MOBILE SERVICE PROVIDER IN SA. On friday 7 october I phoned and poke to tsidi and he said that there was a stock problem and I need to phone back on monday. I have just received my october account, and again - I am being billed for "professional bundle - ignition group vas". Our History; Independence of the Ombudsman; Our Board Members; Where we can help – and where we can’t ; Member Banks; Ombudsman for Banking Services; Vision, Mission and Values; Publications. The repair centre did not even test the phone for the problem for which it was sent in in the first place. 0860-800-900. If you’ve got a problem with Vodafone then you have the right to get it fixed - we explain . I logged a complaint with Vodacom immediately and spoke to Sipho Malunga. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. How busy can back office be??? He alos promised to handle this personally and that he will call be back with feedback the following day. 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